Refund policy

Coffee and food items: Because our coffee is freshly roasted and perishable, we can't accept returns on coffee, pods, or cold brew.

Merchandise: Our apparel, mugs, and accessories are made to order just for you, so they can't be returned or exchanged.

Gift cards and sale items are not returnable.

Damaged, defective, or incorrect orders: Please inspect your order when it arrives. If something is damaged, defective, or not what you ordered, contact us at contact@thirddaycoffee.com within 30 days of delivery with your order number and a photo, and we'll make it right with a replacement or refund.

Return shipping: If we ask you to send an item back, the customer is responsible for return shipping costs. Returns sent without contacting us first will not be accepted. Our address is 3140 State Route 5, Cortland, OH 44410.

Refunds: Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.